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Survey
Survey
If you have recently used our services, please take a moment to fill out this survey.
The customer service representative as very courteous:
*
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
Comment:
The customer service rep handled my call quickly:
*
Strongly disagree
somewhat disagree
neutral
Somewhat agree
Strongly agree
Comment:
What would best describe your experience when you called:
*
kept me waiting on hold
had to explain several times
didn't know how to handle the problem
had to ask others
spoke slowly
other
Comment:
In evaluating you most recent service experience was the quality of service you received:
*
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
Comment:
Which of the following qualities of the technician stood out (as being superior):
*
Patient
Enthusiastic
Listened Carefully
Friendly
Knowledgable
Comment:
The technician was very knowledgeable:
*
strongly disagree
somewhat agree
neutral
strongly agree
Comment:
The waiting time to have my appliance repaired was satisfactory:
*
strongly disagree
somewhat disagree
neutral
Somewhat agree
strongly agree
Comment:
Would you use or recommend this company again:
*
Yes
No
Comment:
Did the technician take precautions to prevent property damage? (lay rug out, wear shoe coverings, etc):
*
yes
no
Was this Web site informational to you:
*
yes
no
Comment:
Was this Web site easy to use as far as scheduling an appointment:
*
yes
no
N/A
Comment:
Technician's Name:
*
Brian Kuszak (manager)
Paul Lay (Lead Technician)
Brian Estes (NATE Certified Technician)
Brian Herron (Technician)
Justin Hnot (Technician)
Invoice#:
Any other comments: